Privacy Policy

Hi there! At Aha Training and Coaching, your privacy is super important to us. Whether you’re a client, a website visitor, or just someone interacting with us, we want you to know exactly how we handle your personal information. Here’s the lowdown on what we collect, why we collect it, and how we keep it safe—because trust is everything.

Who We Are

We’re Aha Training and Coaching, and we’re all about helping people grow with professional training and coaching. Our registered office is Meadow View, 7 Dorsington Close, Hatton Park, Warwick, CV35 7TH. Got questions about your privacy? No problem—just drop us an email at andrea@aha-training.co.uk.

What We Collect

We only collect what we need, and here’s what that might include:

Your Basics: Name, email, phone number, and postal address.
Your Work Details: Job title, organisation, and industry.
Payment Info: Billing details (like card or bank info) to handle payments.
Website Stuff: How you use our website—IP address, browser type, pages you visit.
Other Details: Anything else you share with us during workshops, consultations, or feedback sessions.

How We Use Your Info

Here’s why we might need your details:

To provide our training and coaching services.
To answer your questions and offer support.
To manage payments and billing.
To send you updates, newsletters, or marketing materials (only if you’ve opted in!).
To improve our services and make your experience even better.
To meet legal requirements or enforce our terms of service.

Why We’re Allowed to Process Your Data

We’ll only process your personal data if it’s legal and fair. Here’s when we can do so:

You Gave Us Permission: Like when you subscribe to our newsletter.
It’s Necessary for a Service: For example, to deliver coaching or training you’ve signed up for.
It’s in Our Legitimate Interest: To improve our services or keep you informed about relevant updates (but only if it doesn’t override your rights).
Legal Compliance: When the law says we have to.

Sharing Your Info

Your info stays safe with us, but there are a few cases where we might share it:

Trusted Service Providers: Like payment processors, IT support, or email marketing platforms.
Legal Reasons: If the law requires us to share it or if it’s necessary to protect our rights or safety.
Business Transfers: If we’re ever involved in a merger, sale, or reorganization.

Don’t worry—any third parties we work with are held to strict data protection standards.

How Long We Keep Your Info

We’ll hold on to your data only as long as we need it for the reasons mentioned here. Sometimes, laws (like tax regulations) require us to keep billing info for longer, but we’ll delete everything else once it’s no longer necessary.

Your Privacy Rights

Good news! You’ve got some rights when it comes to your data. Here’s what you can do:

Access: Ask us for a copy of your data.
Correct: Let us know if something’s wrong, and we’ll fix it.
Delete: Request we delete your info (as long as we’re not legally required to keep it).
Restrict: Limit how we use your data.
Object: Say no to certain uses, like marketing.
Portability: Ask us to transfer your data to another organisation.

Want to exercise these rights? Just email us at andrea@aha-training.co.uk, and we’ll sort it out. We may ask you to verify your identity—better safe than sorry!

Cookies and Website Tracking

Cookies? Yep, we use them to make our website better and analyze traffic. You can manage or disable cookies through your browser settings.

Keeping Your Data Safe

We use security measures to keep your personal info safe from hackers and breaches. That said, no system is 100% foolproof, but we’re always working to protect your data to the best of our ability.

Links to Other Websites

You might find links to other websites on our site. If you click on them, please remember that their privacy policies will apply—not ours. Check them out before sharing any info.

Updates to This Privacy Policy

From time to time, we might update this policy to keep it clear and up-to-date. If we make big changes, we’ll let you know via email or on our website. Be sure to check back every now and then to stay in the loop.

Got Questions? Let’s Chat!

If you have any questions, concerns, or just want to talk about how we handle your data, reach out to us:

Email: andrea@aha-training.co.uk
Address: Meadow View, 7 Dorsington Close, Hatton Park, Warwick, CV35 7TH

Last Updated: 23rd January 2025